CELPIP Listening, Part 1 of 6
Listening to Problem Solving
Listen to a conversation in three sections where someone gets help with a problem, and answer questions after each section.
- Questions
- 8
- About
- 8 min
Part 1Instructions
You will hear a conversation between a man and a woman.

- The conversation plays in 3 sections. Each section plays once and you cannot pause or replay it.
- Then each question is spoken once. You see only the answer choices and have 30 seconds for each question.
- When you finish, you get your score, the answers with explanations, and the transcript.
The audio starts as soon as you press start. Use headphones if you can.
You got 0 of 8 right
Each question below shows the answer and the line in the audio that gives it. You can now replay every clip and read the transcript.
Section 1
You will hear a conversation between a man and a woman.
Transcript
Woman: Hi, my doctor told me I should come here for an X-ray. Do I need to book an appointment first, or can I just walk in?
Man: No appointment needed for X-rays. We take walk-ins all day.
Woman: Oh, that's a relief. I was worried I might be sent away after such a long bus ride.
Man: Not at all. I'll just need a few quick details. May I have your full name and date of birth, please?
Woman: Sure. And do you need any paperwork from me at this stage?
Man: Not for the registration. Once you're done here, take a number from the machine by the door, then have a seat. The screen will call you when it's your turn.
Woman: A number, then sit and wait. Easy enough, thank you!
Man: My pleasure. Just keep an eye on the screen above the desk.
Questions 1 to 2
1. What does the woman need today?
2. What does the man say about appointments?
- Appointments are not required for X-rays
- Appointments must be made online beforehand
- Walk-ins are accepted only in the morning
- Same-day appointments cost extra
Section 2
Transcript
Woman: Excuse me, I was here a moment ago.
Man: Welcome back! Is there a problem?
Woman: Well, when I checked at the desk, the screen showed I was missing a referral letter. Doesn't my doctor send those directly to your office?
Man: That's a common misunderstanding actually. Patients need to bring the referral letter themselves, so without it we can't perform the X-ray today.
Woman: Oh dear. I'll head right back to my doctor's office. They're only a few blocks away.
Man: Just a heads-up, though. Their clinic closes in about half an hour, so you'll need to move fast.
Woman: That's so frustrating. I work weekdays, so I used my free afternoon today. Now what?
Man: Please don't worry. We're open Saturday mornings as well, with the same walk-in process. Just bring the letter then and we'll get you scheduled right away.
Woman: Wonderful. That's a load off my mind. See you Saturday.
Man: Sounds good. Have a safe trip back.
Questions 3 to 5
3. What problem does the woman tell the receptionist about?
- Her doctor's office is too far to travel to
- The waiting screen showed wrong information
- The number machine was out of order
- She lacks the doctor's referral letter
4. What does the man say about the doctor's clinic?
- The clinic is already closed for the afternoon
- The clinic stays open until late evening
- The clinic has a tight closing window today
- The clinic only takes appointments after 5 pm
5. Why is the woman upset?
- She thinks the receptionist is being unhelpful
- She fears she may miss her chance
- She is angry her doctor forgot the letter
- She thinks the X-ray service is too expensive
Section 3
Transcript
Woman: Hi, I'm back, just like you said. Wow, it's so packed in here!
Man: Welcome back! Yes, Saturdays are always our busiest day.
Woman: Look at all these people. Do you really think I'll get my turn today?
Man: Honestly, I can't promise anything, but go ahead and grab a number. We'll see how it moves.
Woman: Oh dear. Why are Saturdays so much worse than weekdays?
Man: Just the nature of Saturdays. Plus, only one staff member is here today. Even we want a real weekend now and then.
Woman: Ha, fair enough. I guess I'll cross my fingers and take a number.
Man: That's the spirit. Good luck, and try to relax a bit!
Questions 6 to 8
6. What does the woman first comment on?
- The crowded waiting area
- The friendly receptionist's greeting
- The slow movement of the queue
- The unfamiliar sign-in process
7. What does the man mean about weekend staff?
- Saturdays usually have several staff members
- Staff are encouraged to take days off
- Weekend shifts are voluntary at the clinic
- Staff need rest days like other workers
8. How does the woman feel about waiting?
- She is confident she'll be served quickly
- She believes she'll need to come another day
- She is uncertain but willing to try
- She plans to skip lunch to save time
How CELPIP Listening Part 1 works
You hear a man and a woman work through a problem in three short sections, usually a customer and someone helping them. Questions follow each section, 8 in total. Each question is spoken once, only the four options appear on screen, and you have 30 seconds to choose. Some options are pictures.
- Each section moves the problem forward: what the person needs, what goes wrong, what happens next. Listen for the change.
- Skim the four options while the question plays. You never see the question in writing.
- Answers are often a rewording of what was said. An option that repeats the exact words can be a trap.



